Please return items clean and unworn, and with the original receipt. Customers are responsible for all return shipping costs, unless your order arrives incorrect or damaged, in which case please contact us at 214-392-7224 or info@d9Shop.NET for a prepaid return shipping label. Returns with the original receipt will be credited in the original form of payment for the amount paid. Returns with a Gift Receipt will be issued a Gift Card. Returns without a receipt will be offered a store credit or exchange.
1. Please note the item name, sku number, color and size in the grid below, as well as your reason for the return, and whether you prefer a refund or Gift Card.
2. Please make note of your contact information, telephone or email, in the “Additional Comments” should our Customer Care team need to contact you.
3. Pack up your return and include returm form with the package.
4. You will receive email confirmation once your refund has been processed.
1. Please note that at this time we are able to exchange online purchases returned to our Distribution Center, for the same style, different size or color, only. (If you prefer an alternate style, please place a new order for the item, and follow the steps above for returning your original order for a refund.)
2. Please make note of the reason for your exchange, and the size or color you prefer, in the “Additional Comments”.
3. Please also make note of your contact information, telephone or email, in the “Additional Comments”, should our Customer Care team need to contact you.
4. Pack up your return and include this form with the package.
5. You will receive email confirmation once your exchange has been shipped.
RETURNING YOUR IN-STORE PURCHASE
1. To ensure proper processing, please return your purchases to the closest retail location in the US or Canada, for exchange, refund, or store credit.
2. The returm form may be used to accompany the shipment if you are mailing to a Retail location; please be certain to include your contact information, telephone or email, in the “Additional Comments” section, should the shop need to reach out to you.
We offer a one-time price adjustment if an item is marked down within fourteen (14) days of the date of your purchase. Please contact us at 214-392-7224 or email us at info@d9Shop.NET for assistance. If you are within the deadline, we will refund the difference in your original form of payment. Items purchased with a promotional discount are not eligible for price adjustments.